Terms & Conditions 

(Revised as of August 10, 2025)
 

These terms apply to all services provided by Clear Out & Move Easy. Our offerings include, but are not limited to, moving, junk removal, clean-outs, property cleaning, lawn and exterior care, light demolition, and other residential or commercial property services.
 

1. Payment & Scheduling
 

Payment is due on the day of service upon receipt of invoice. By proceeding with our services, you acknowledge and agree to these terms.
 

• Moving services have a 3-hour minimum.

• Clean-out services have a 2-hour minimum.

• Final charges may increase if delays, added labor, or additional time are required due to unforeseen circumstances — including weather conditions, access issues, changes in job scope, or other factors beyond our control.
   

Late Payments: Unless otherwise agreed in writing, full payment is due within 24 hours of service completion.

A $30 late fee applies after 24 hours. Thereafter, interest accrues daily at 0.033% (12% APR) until paid in full.

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2. Cancellations & Rescheduling
 

Rescheduling

• One complimentary reschedule is allowed with at least 48 hours’ notice.

• Additional reschedules, or those made within 48 hours, may incur a 25% rescheduling fee based on the original estimate.

• Clients rescheduling 7+ days in advance may do so at no charge, subject to availability.
   

Cancellations

• 7+ days prior: No penalty if availability permits rebooking. If rebooking is not possible, a 25% cancellation fee may apply.

• Within 7 days: May incur a 35% cancellation fee.

• Within 48 hours: May incur a 50% cancellation fee.

• Same-day or no-show: May be billed 100% of the quoted service.
   

All deposits are non-refundable.
 

3. Liability & Damages
 

Clear Out & Move Easy is insured. However, we assume no liability for:

• Pre-existing damage to property or items.

• Damages due to inadequate packing by the client or shifting during transport.

• Acts of nature, delays due to unforeseen circumstances, or actions by third-party service providers.
   

We are also not liable for damage to:

• Fragile, antique, or high-value items.

• Particle board, pressboard, or disassembled/reassembled furniture without prior written agreement.

Assembly/disassembly is offered as a courtesy and is performed at the client’s risk.
 

Damage Claims: Must be submitted in writing with supporting photos within 24 hours of service completion. Our liability is limited to proven negligence and shall not exceed the total amount billed for services rendered.
 

4. Removal Services
 

By engaging our removal services (including junk removal, debris hauling, donation delivery, or similar), you confirm that you are the legal owner of all items removed and grant us full permission for their disposal.

Final charges are based on the actual volume or number of loads hauled, which may differ from the initial estimate. Once items have been removed from the premises, Clear Out & Move Easy assumes no further responsibility or liability for them.
 

5. Donation Services
 

Donation deliveries are subject to acceptance by the receiving charity or organization. Items refused become the property of Clear Out & Move Easy, who reserves the right to donate, recycle, resell, or dispose of them at our discretion. Transportation fees are non-refundable, and we reserve the right to reject hazardous, unsanitary, or unsafe items, including those affected by mold, infestation, structural damage, or excessive dirt. Clients agree to indemnify and hold harmless Clear Out & Move Easy, its owners, employees, and affiliates from any claims or liabilities related to the transport or donation of these items.
 

6. Termination of Services
 

Clear Out & Move Easy reserves the right to immediately halt or cancel services if we encounter unsafe, hostile, unsanitary, or materially misrepresented conditions on site. In such cases, we may charge up to the full estimated invoice amount to compensate for lost labor, time, and opportunity cost. This includes incidents of harassment, threats, unlawful conduct, or refusal to follow reasonable safety instructions.
 

7. Unattended Property Policy
 

If the client requests that services be performed without their presence on-site, Clear Out & Move Easy shall not be held liable for any claims related to lost, missing, stolen, or damaged items, unless there is clear and verifiable evidence of negligence or misconduct by our team.
 

Clients are encouraged to secure valuables and communicate any special handling instructions in writing before service begins. In the absence of these measures, Clear Out & Move Easy assumes no responsibility for property concerns raised after the fact.
 

8. General Service Requirements
 

For all services, the client is responsible for:

• Providing clear access to the work area.

• Notifying us of any hazards.

• Ensuring utilities (water, power) are available where applicable.
   

Work may be rescheduled if unsafe conditions exist, including but not limited to inclement weather, unsafe structures, or aggressive animals.
 

9. Additional Terms
 

• Force Majeure: We are not liable for delays or non-performance due to events beyond our control, including but not limited to severe weather, road closures, accidents, strikes, or governmental orders.
   

• Photographic Documentation: We may take photos or videos of service areas before, during, or after completion to document condition and service provided. These images are for internal reference and may be used to respond to claims or inquiries.
   

• Legal Fees: In the event of a dispute, the prevailing party is entitled to recover reasonable attorney fees, court costs, and related expenses.
   

Acceptance of Terms
By hiring Clear Out & Move Easy, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.
 

Thank you for choosing Clear Out & Move Easy. We’re honored to serve you.