Terms & Conditions 

(Revised as of November 14, 2025)
 

These terms apply to all services provided by Clear Out & Move Easy. Our offerings include, but are not limited to, moving, junk removal, clean-outs, property cleaning, lawn and exterior care, light demolition, and other residential or commercial property services.
 

1. Payment & Scheduling
 

Payment is due on the day of service upon receipt of invoice. By scheduling or receiving services from Clear Out & Move Easy, LLC, the client acknowledges, understands, and agrees to the terms set forth below.

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1.1 Flat-Rate Services

All moving services are billed at a flat-rate price, which includes the labor hours, transportation, equipment, and standard moving supplies required to complete the disclosed and agreed-upon scope of work at the time of booking.
 

Flat-rate pricing is based on:

• The client’s inventory list

• Photos, videos, or written descriptions provided at estimate

• Access details (stairs, distance to truck, elevators, narrow paths, etc.)

• Selected services such as loading only, full-service moving, packing, or additional add-ons
   

Flat-rate pricing applies only to the scope disclosed and confirmed in writing.

 

1.2 Hourly Services (Clean-Outs, Non-Flat-Rate Moves, & Packing)

• Certain services may still be billed hourly when they do not qualify for a flat-rate price.

• Hourly service structure:

• Clean-out services have a 2-hour minimum unless quoted as a flat rate.

• Local moves and packing services may be billed hourly if they do not meet flat-rate requirements.

• Hourly time begins when the crew arrives on-site and ends when work is completed, including load time, travel between locations, and unloading.

• All time estimates are approximations and not guaranteed. Actual time may vary based on conditions encountered during service.
   

1.3 Client Responsibility for Accurate Scope Disclosure

The client is solely responsible for providing complete and accurate information regarding the scope of work. Clear Out & Move Easy, LLC is not liable for delays, increased costs, rescheduling, or incomplete services caused by inaccurate, incomplete, or undisclosed information.
 

1.4 Additional Charges for Undisclosed or Expanded Scope

If the full scope of work is not accurately disclosed at booking, or if conditions differ materially from what was represented, additional fees will apply. Examples include, but are not limited to:
 

• Stairs or long carries not previously disclosed

• Packing required when only loading was reserved

• Junk removal or clean-outs not requested at booking

• Additional rooms, items, or furniture not included on the estimate

• Unsafe, unsanitary, or hazardous conditions

• Oversized, fragile, or specialty items not disclosed

• Parking restrictions or access limitations causing delays

• Any items or areas not listed on the estimate are not included in the flat-rate or hourly pricing and may be declined or billed as a separate service.
   

In these situations, Clear Out & Move Easy, LLC reserves the right to:

1. Issue a revised estimate to reflect the actual scope, or

2. Apply supplemental charges for additional labor, travel time, or materials, or

3. Decline, stop, or reschedule the service if agreement cannot be reached.
   
    

1.5 Safety & Operational Discretion

Clear Out & Move Easy, LLC reserves the right to refuse service, halt service, modify the service plan, or reschedule if any condition is deemed unsafe, unsanitary, inaccessible, or materially different from what was disclosed at booking.

This includes but is not limited to:

• Animal waste

• Bed bugs or pests

• Mold or hazardous materials

• Structural instability

• Aggressive pets

• Blocked or unsafe access points
   

The safety of our crew and protection of our equipment is a non-negotiable priority.
 

1.6 Deposits (10% Non-Refundable)

A non-refundable deposit equal to 10% of the total price is required to reserve a service date.

• This deposit secures the client’s spot on the schedule and reserves a dedicated crew and equipment.

• The deposit is applied to the final balance due upon completion of service.
   

Deposits are non-refundable for any reason, including cancellations, rescheduling, scope changes, or delays originating from the client, or circumstances beyond our control.

1.7 Late Payments

• Unless otherwise agreed in writing, full payment is due at service completion.

• A $30 late fee applies after 24 hours.

• Interest will accrue thereafter at 0.033% per day (12% APR) until the balance is paid in full.

• Failure to pay may result in the account being forwarded to collections.

• Initiating a payment dispute or chargeback for services rendered is a violation of these terms. Clear Out & Move Easy reserves the right to pursue the full balance, associated fees, and legal costs.
   

2. Cancellations & Rescheduling
 

Rescheduling

• One complimentary reschedule is allowed with at least 48 hours’ notice.

• Additional reschedules, or those made within 48 hours, may incur a 25% rescheduling fee based on the original estimate.

• Clients rescheduling 7+ days in advance may do so at no charge, subject to availability.
   

Cancellations

• 7+ days prior: No penalty if availability permits rebooking. If rebooking is not possible, a 25% cancellation fee may apply.

• Within 7 days: May incur a 35% cancellation fee.

• Within 48 hours: May incur a 50% cancellation fee.

• Same-day or no-show: May be billed 100% of the quoted service.
   

All deposits are non-refundable.
 

3. Liability & Damages

Clear Out & Move Easy is licensed and insured. We take great care with every service and do everything reasonably possible to avoid and correct any errors on our end, including replacing or repairing items when damage is clearly caused by our team through proven negligence. However, Clear Out & Move Easy assumes no liability for:
 

• Pre-existing damage to property or items.

• Damages resulting from overweight boxes, unsealed boxes, improperly packed containers, or items packed by the client.

• Acts of nature, delays due to unforeseen circumstances, or actions by third-party service providers.
   

We are also not liable for damage to:

• Fragile, antique, or high-value items.

• Particle board, pressboard, or disassembled/reassembled furniture without prior written agreement.
   

Assembly/disassembly is offered as a courtesy and is performed at the client’s risk.
 

Damage Claims: Must be submitted in writing with supporting photos within 24 hours of service completion. Our liability is limited to proven negligence and shall not exceed the total amount billed for services rendered.

 

4. Removal Services

By engaging our removal services (including junk removal, debris hauling, donation delivery, or similar), you confirm that you are the legal owner of all items removed and grant us full permission for their disposal.

Final charges are based on the actual volume or number of loads hauled, which may differ from the initial estimate. Once items have been removed from the premises, Clear Out & Move Easy assumes no further responsibility or liability for them.

 

5. Donation Services

Donation deliveries are subject to acceptance by the receiving charity or organization. Items refused become the property of Clear Out & Move Easy, who reserves the right to donate, recycle, resell, or dispose of them at our discretion. Transportation fees are non-refundable, and we reserve the right to reject hazardous, unsanitary, or unsafe items, including those affected by mold, infestation, structural damage, or excessive dirt. Clients agree to indemnify and hold harmless Clear Out & Move Easy, its owners, employees, and affiliates from any claims or liabilities related to the transport or donation of these items.

 

6. Termination of Services

Clear Out & Move Easy reserves the right to immediately halt or cancel services if we encounter unsafe, hostile, unsanitary, or materially misrepresented conditions on site. In such cases, we may charge up to the full estimated invoice amount to compensate for lost labor, time, and opportunity cost. This includes incidents of harassment, threats, unlawful conduct, or refusal to follow reasonable safety instructions. In such cases, the client remains responsible for all charges accrued up to the point of termination.

 

7. Unattended Property Policy

If the client requests that services be performed without their presence on-site, Clear Out & Move Easy shall not be held liable for any claims related to lost, missing, stolen, or damaged items, unless there is clear and verifiable evidence of negligence or misconduct by our team.
 

Clients are encouraged to secure valuables and communicate any special handling instructions in writing before service begins. In the absence of these measures, Clear Out & Move Easy assumes no responsibility for property concerns raised after the fact.

 

8. General Service Requirements

For all services, the client is responsible for:

• Providing clear access to the work area.

• Notifying us of any hazards.

• Ensuring utilities (water, power) are available where applicable.
   

Vacant Property Requirement (Move-Out Cleanings): For insurance, liability, and quality assurance purposes, all move-out cleanings must be performed in a vacant property. Clear Out & Move Easy cannot complete move-out cleanings while occupants, inspectors, or other contractors are present. If others are scheduled during the same service window, the cleaning will need to be rescheduled.

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Junk removal services may still be completed with occupants or inspectors present, provided safe and unobstructed access is available.

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Work may be rescheduled if unsafe conditions exist, including but not limited to inclement weather, unsafe structures, or aggressive animals.


9. Courtesy Discounts, Referral Rewards, & Giveaway Programs

Clear Out & Move Easy may offer courtesy discounts, referral rewards, or appreciation giveaways at our discretion. To ensure fairness and consistency, the following terms apply:
 

9.1 Courtesy Discounts

• Discounts are available only to eligible clients and may require proof at the time of service.

• Courtesy discounts apply only to the remaining balance due at completion and do not apply to deposits or booking fees.

• Only one courtesy discount, reward, or promotional credit may be applied per job.

• Discounts cannot be redeemed for cash, applied retroactively, or combined with other offers.
   

9.2 Referral Program

• Referrals must mention the referrer’s name at the time of booking to qualify.

• Rewards are issued only after the referred service is completed and paid in full.

• Referral rewards are limited to 23 per referrer per calendar year; additional referrals may receive appreciation credits at our discretion.

• Rewards hold no cash value and are non-transferable.
   

9.3 Review-Based Giveaways

• Review entries must be submitted after service is completed and must be verifiable.

• One entry per platform (Facebook, Nextdoor, Google) per completed job.

• Drawings or giveaways are conducted periodically and may vary in timing, frequency, and prize value.

• Prizes have no cash value and may be substituted with an item of equal value.

• Winners must be reachable using the contact information on file; otherwise, a new winner may be selected.
   

9.4 Program Changes
All discount programs, referral rewards, and appreciation giveaways are subject to change or discontinuation at any time without notice.

10. Additional Terms

• Force Majeure: We are not liable for delays or non-performance due to events beyond our control, including but not limited to severe weather, road closures, accidents, strikes, or governmental orders.
   

• Photographic Documentation: We may take photos or videos of service areas before, during, or after completion to document condition and service provided. These images are for internal reference and may be used to respond to claims or inquiries.
   

• Legal Fees: In the event of a dispute, the prevailing party is entitled to recover reasonable attorney fees, court costs, and related expenses.
   

• The client agrees to disclose the presence of active security cameras or audio recording devices in any area where services are performed. Clear Out & Move Easy reserves the right to decline or pause service if undisclosed recordings are identified
   

Acceptance of Terms
By hiring Clear Out & Move Easy, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.
 

Thank you for choosing Clear Out & Move Easy.

We’re honored to serve you.

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